Privacy Policy
Last Updated: 26/8/2024
NOTE: This Privacy Policy was originally drafted in English. If this Privacy Policy is provided in any language other than English, the translation is intended for informational purposes only. In the event of any conflict or discrepancy between the English-language version and any translated version, the English-language version shall prevail. Read our Cookie Policy here at https://twistedasian.com/cookie-policy/ Read our Terms of Use here at https://twistedasian.com/terms-of-use/.
This privacy statement for twistedasian.com ("we," "us," or "our") explains the methods and reasons for collecting, storing, utilizing, and/or disclosing ("processing") your data when you engage with our services ("Services"), including but not limited to when you:
- Access our website at https://twistedasian.com, or any affiliated website that directs you to this privacy statement
- Interact with us through other channels, such as through sales, marketing activities, or events
SUMMARY OF KEY POINTS
This summary highlights the essential points from our privacy policy, but you can explore more details on these topics by clicking the link after each key point or by using our table of contents to navigate to the relevant section.What personal data do we handle? When you access, use, or interact with our Services, we may handle personal information based on how you engage with us, the Services, your choices, and the features you utilize. Learn more about the personal data you share with us.
Question: Do we handle any sensitive personal data?
Answer: We do not manage any sensitive personal information.
Question: Do we obtain any information from external sources?
Answer:We do not gather information from external sources.
How do we use your information? We use your data to deliver, enhance, and manage our Services, communicate with you, ensure security and prevent fraud, and comply with legal requirements. We may also use your data for other purposes with your consent. We only handle your data when we have a legitimate legal reason to do so. Learn more about how we use your information.
In what circumstances and with whom do we share personal data? We may share data in specific circumstances and with particular categories of third parties. Discover more about when and with whom we share your personal information.
What are your rights? Depending on your location, applicable privacy laws may grant you specific rights concerning your personal information. Learn more about your privacy rights.
How do you exercise your rights? The most straightforward way to exercise your rights is by contacting us via https://twistedasian.com/contact or reaching out to us directly. We will evaluate and respond to any request in line with the applicable data protection laws.
Interested in knowing more about how we handle any information we collect? Review the full privacy notice for comprehensive details.
TABLE OF CONTENTS
- WHAT INFORMATION DO WE COLLECT?
- HOW DO WE PROCESS YOUR INFORMATION?
- WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
- WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
- DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
- HOW LONG DO WE KEEP YOUR INFORMATION?
- DO WE COLLECT INFORMATION FROM MINORS?
- WHAT ARE YOUR PRIVACY RIGHTS?
- CONTROLS FOR DO-NOT-TRACK FEATURES
- DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
- CATEGORIES OF PERSONAL INFORMATION WE COLLECT
- DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
- DO WE MAKE UPDATES TO THIS NOTICE?
- HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
- HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
WHAT INFORMATION DO WE COLLECT?
Personal information you share with usIn Brief: We gather personal data that you voluntarily provide.
We collect the personal details you willingly give us when you show interest in our products or Services, participate in activities, or contact us directly.
Sensitive Information: We do not handle sensitive personal information.
All personal data you provide must be accurate, complete, and up-to-date, and any changes should be promptly communicated to us.
Automatically collected information
In Brief: Certain data — like your IP address or device details — is collected automatically when you access our Services.
When you visit, use, or navigate our Services, some information is collected automatically. This data, which doesn't reveal your specific identity, may include your IP address, device details, browser settings, operating system, language preferences, referring URLs, device name, country, location, and usage patterns. This information is crucial for maintaining the security and functionality of our Services and for internal analytics and reporting.
Similar to many other companies, we also gather information through cookies and related technologies.
The types of information we gather include:
Log and Usage Data: This data encompasses service-related, diagnostic, and performance information automatically collected by our servers when you access or use our Services. It may include details like your IP address, device information, browser type and settings, activity logs (including date/time stamps, pages viewed, searches conducted), device event information (such as system activity, error reports), and hardware settings.
Device Data: We collect data related to the devices you use to access our Services, such as computers, phones, tablets, etc. This might include your IP address (or proxy server), device and application IDs, location, browser type, hardware model, ISP or mobile carrier, operating system, and system configuration details.
Google API: Our use of data received through Google APIs adheres to Google API Services User Data Policy, including the Limited Use requirements.
HOW DO WE PROCESS YOUR INFORMATION?
In Brief: We handle your information to deliver, enhance, and manage our Services, communicate with you, ensure security, prevent fraud, and comply with legal requirements. Additionally, we may use your information for other purposes with your permission.The reasons for processing your personal data vary based on your interactions with our Services and may include:
To gather feedback. We may use your information when needed to request feedback and to communicate with you about your experience with our Services.
To send marketing and promotional content. If aligned with your marketing preferences, we may use the personal data you provide to send you marketing materials. You have the option to unsubscribe from our marketing emails at any time. For more details, see 'WHAT ARE YOUR PRIVACY RIGHTS?' below.
To provide personalized advertising. We may use your data to create and present content and advertisements tailored to your interests, location, and preferences.
To safeguard our Services. We may use your information as part of our efforts to ensure the safety and security of our Services, which includes monitoring and preventing fraudulent activities.
To analyze usage trends. We may examine how you use our Services to gain a better understanding of their use and to make improvements.
To evaluate marketing campaign effectiveness. We may use your data to assess the success of our marketing and promotional efforts, helping us to better tailor future campaigns to your needs.
To protect vital interests. In situations where necessary, we may use your information to protect or save someone's vital interests, such as preventing harm.
WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Brief: We process your personal data only when it is essential and when we have a valid legal basis under the applicable law. This might include your consent, legal compliance, fulfilling contractual obligations, safeguarding your rights, or advancing our legitimate business interests.If you are within the EU or UK, the following applies:
The General Data Protection Regulation (GDPR) and UK GDPR mandate that we clarify the legal bases we depend on to process your data. Therefore, we may process your personal information based on the following grounds:
Consent: We may process your data if you have granted us permission to do so for a specific purpose. You have the right to withdraw your consentat any time. Learn more about how to withdraw your consent.
Legitimate Interests: We may process your information when it is necessary to achieve our legitimate business purposes, provided these interests do not override your own rights and freedoms. For instance, we might process your data to:
- Send updates on special offers or discounts for our products and services
- Create and display personalized and relevant ads for our users
- Analyze the usage of our Services to improve user engagement and retention
- Support our marketing efforts
- Diagnose issues and prevent fraudulent activities
- Understand user behavior to enhance the user experience
Legal Obligations: We may process your data to comply with legal requirements, such as cooperating with law enforcement, exercising or defending legal rights, or providing necessary information in legal proceedings.
Vital Interests: We may process your information when it is necessary to protect your vital interests or those of another person, particularly in situations that involve potential threats to someone's safety.
If you are in Canada, the following applies:
We may process your data if you have explicitly given us permission for a specific purpose, or in cases where your consent is implied. You can withdraw your consent at any time.
In certain circumstances, we may be allowed by law to process your data without your explicit consent, including, but not limited to, the following situations:
- If collecting the data is clearly in someone's best interest and obtaining consent is not feasible in a timely manner
- For purposes of fraud detection and prevention during investigations
- During business transactions, provided certain conditions are met
- If the data is part of a witness statement and necessary for insurance claims processing
- For identifying injured, ill, or deceased individuals and communicating with their next of kin
- If there is reasonable suspicion of financial abuse involving an individual
- If obtaining consent might compromise the accuracy or availability of the information necessary for investigating a breach of an agreement or violation of Canadian laws
- If required by a subpoena, warrant, court order, or legal rules governing record production
- If the information was produced during employment or business activities and is consistent with the intended purpose
- If the collection is exclusively for journalistic, artistic, or literary purposes
- If the data is publicly available as specified by regulations
HOW LONG DO WE KEEP YOUR INFORMATION?
In Brief: We retain your data only as long as necessary to achieve the objectives stated in this privacy notice, unless a longer period is required by law.We will hold onto your personal data for the duration needed to fulfill the purposes outlined in this privacy notice, unless legal obligations (like tax or accounting requirements) dictate a longer retention period.
Once there is no longer a legitimate business need to process your personal data, we will either delete or anonymize it. If this isn't feasible (for example, due to backup storage), we will securely store your information and isolate it from further processing until deletion is possible.
DO WE COLLECT INFORMATION FROM MINORS?
In Brief: We do not knowingly collect data from or target our services to individuals under 18 years old.We do not intentionally gather, solicit, or market to children under 18, nor do we knowingly sell their personal data. By using our Services, you confirm that you are either at least 18 years old. If we discover that we have collected personal data from users under 18, we will deactivate the account and take steps to remove the data from our records. If you become aware that we have unintentionally collected information from a minor, please contact us via https://twistedasian.com/contact.
WHAT ARE YOUR PRIVACY RIGHTS?
In Brief: Depending on your location, you may have certain rights that provide you with greater control over your personal data. You may review, change, or terminate your account at any time, depending on your place of residence.In specific regions (such as the EEA, UK, Switzerland, and Canada), applicable data protection laws grant you rights that may include:
- The right to request access and obtain a copy of your personal information
- The right to request corrections or deletions
- The right to restrict the processing of your data
- If applicable, the right to data portability
- The right not to be subjected to automated decision-making
If you are in the EEA or UK and believe that your data is being unlawfully processed, you have the right to file a complaint with your local data protection authority. If you are in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing Your Consent:
If we rely on your consent to process your personal data (whether express or implied, depending on the law), you have the right to withdraw it at any time by contacting us via the information in the 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' section. Withdrawing consent will not affect the legality of processing carried out before the withdrawal, and where permitted by law, it will not impact the processing of your personal data based on other lawful grounds.
Cookies and similar technologies: Most web browsers accept cookies by default. If you prefer, you can usually configure your browser to remove or reject cookies. However, rejecting cookies may impact the availability of certain features or services of our Services.
If you have any questions or comments about your privacy rights, please reach out to us via https://twistedasian.com/contact.
CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers, along with some mobile operating systems and applications, include a Do-Not-Track (DNT) feature or setting. This option allows you to express your preference not to have your online activities tracked and monitored. Currently, there is no standardized technology or industry agreement on how to recognize and implement DNT signals. As a result, we do not respond to DNT browser signals or other mechanisms that automatically communicate your preference to avoid online tracking. Should a standard for online tracking be established that we are required to follow, we will update you on our practices in a revised version of this privacy notice.California law requires us to inform you about how we respond to DNT signals from your web browser. However, due to the absence of a recognized standard for honoring DNT signals, we do not currently respond to them.
DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Brief: If you reside in states such as California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have certain rights regarding your personal data. These rights might include the ability to request access to and details about the personal information we hold about you, correct any inaccuracies, obtain a copy, or request the deletion of your personal information. Additionally, you may have the right to withdraw your consent to our processing of your personal data.These rights may be subject to limitations based on applicable laws. More details are provided below.
CATEGORIES OF PERSONAL INFORMATION WE COLLECT
We have collected the following categories of personal information in the past twelve (12) months:| Category | Examples | Collected |
|---|---|---|
| Identifiers | Contact details, such as real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers. | YES |
| Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) | Name, contact information, education, employment, employment history, financial information, medical information, or health insurance information. | NO |
| Protected classification characteristics under California or federal law | Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data | NO |
| Commercial information | Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | NO |
| Biometric information | Genetic, physiological, behavioural, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. | NO |
| Internet or other similar network activity | Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. | YES |
| Geolocation data | Physical location or movements. | YES |
| Audio, electronic, sensory, or similar information | Images and audio, video or call recordings created in connection with our business activities | NO |
| Professional or employment-related information | Business contact details in order to provide you our services at a business level, job title as well as work history and professional qualifications if you apply for a job with us | NO |
| Education Information | Student records and directory information | NO |
| Inferences drawn from other personal information | Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behaviour, attitudes, intelligence, abilities, and aptitudes | NO |
We may also collect additional personal information beyond the categories listed, especially in situations where you interact with us directly, whether in person, online, by phone, or by mail. This could occur in contexts such as:
- Receiving assistance through our customer support channels
- Participating in customer surveys or contests
- Facilitating the delivery of our Services and responding to your inquiries
We will use and retain the collected personal information as necessary to provide the Services, or for:
Category F: 6 months
Category G: 6 months
Sources of Personal Information:
Learn more about the sources of personal information we collect in 'WHAT INFORMATION DO WE COLLECT?'
How We Use and Share Personal Information:
Learn about how we use your personal information in the section 'HOW DO WE PROCESS YOUR INFORMATION?'
We collect and share your personal information through methods such as:
- Targeting cookies/Marketing cookies
- Beacons/Pixels/Tags
- Click redirects and other similar technologies
Will your information be shared with anyone else?
We may disclose your personal information to our service providers under a written contract between us and each service provider. More details about how we disclose personal information can be found in the section 'WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?'
We may use your personal information for our own business purposes, such as conducting internal research for technological development and demonstration. This is not considered 'selling' your personal information.
Data Sharing:
We have not sold or shared any personal information with third parties for business or commercial purposes in the past twelve (12) months. However, we have disclosed certain categories of personal information to third parties for business or commercial purposes in the past twelve (12) months.
The categories of third parties to whom we disclosed personal information can be found in the section 'WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?'
Your Rights:
You have specific rights under certain US state data protection laws, but these rights may be limited under certain conditions. These rights include:
- The right to know if we are processing your personal data
- The right to access your personal data
- The right to correct inaccuracies in your personal data
- The right to request the deletion of your personal data
- The right to obtain a copy of the personal data you provided to us
- The right to non-discrimination for exercising your rights
- The right to opt out of processing your personal data for targeted advertising, the sale of personal data, or profiling in furtherance of decisions with legal or similar effects ('profiling')
Depending on your state of residence, you may also have the following rights:
- The right to obtain a list of the categories of third parties to whom we have disclosed personal data (as permitted by applicable law, such as California's and Delaware's privacy laws)
- The right to obtain a list of specific third parties to whom we have disclosed personal data (as permitted by applicable law, such as Oregon’s privacy law)
- The right to limit the use and disclosure of sensitive personal data (as permitted by applicable law, such as California’s privacy law)
- The right to opt out of the collection of sensitive data and personal data collected through the use of voice or facial recognition features (as permitted by applicable law, such as Florida’s privacy law)
How to Exercise Your Rights:
To exercise these rights, you can contact us via https://twistedasian.com/contact/ or by referring to the contact details at the bottom of this document.
Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. However, we may deny a request from an authorized agent if they do not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.
Request Verification:
Upon receiving your request, we will need to verify your identity to ensure that you are the individual about whom we have the information in our system. We will only use the personal information provided in your request to verify your identity or your authority to make the request. If we cannot verify your identity based on the information already held by us, we may request additional information to verify your identity and ensure security or prevent fraud.
If you submit a request through an authorized agent, we may need additional information to verify your identity before processing your request, and the agent must provide written and signed permission from you to submit the request on your behalf.
Appeals:
Under certain US state data protection laws, if we decline to take action on your request, you may appeal our decision via contact form https://twistedasian.com/contact/ . We will inform you in writing of any actions taken or not taken in response to the appeal, including a written explanation of the reasons for our decision. If your appeal is denied, you may submit a complaint to your state attorney general.
California 'Shine The Light' Law:
California Civil Code Section 1798.83, also known as the 'Shine The Light' law, allows California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with whom we shared personal information in the preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?'
DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
In Brief: Depending on your country of residence, you may have additional privacy rights.Australia and New Zealand
We handle your personal data according to the requirements set by Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020.
This privacy notice fulfills the obligations under both Privacy Acts, including details on what personal information we collect, the sources of this information, the purposes for collection, and who we share it with.
If you choose not to provide necessary personal information, it may affect our ability to offer you services, respond to requests, or provide the products you desire.
You have the right to request access to or correction of your personal information at any time. You can make such a request by contacting us through the details provided in the section 'HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?'
Republic of South Africa
You have the right to request access to or correction of your personal information at any time. You can make this request by contacting us using the details provided in the section 'HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?'
DO WE MAKE UPDATES TO THIS NOTICE?
In Brief: Yes, we will update this notice as needed to comply with relevant laws.We may revise this privacy notice periodically. The updated version will be indicated by an updated "Last Updated" date at the top of this document. If significant changes are made. We recommend reviewing this privacy notice frequently to stay informed about how we protect your information.
Your continued use of the Services after the revised policy has been posted constitutes your acceptance of those changes.
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have any questions or comments regarding this notice, you can contact us via https://twistedasian.com/contact/ or contact us by mail at the address provided.HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Depending on the laws that apply in your country, state within the US, or other regions, you might have the right to access the personal data we have collected from you, obtain details about how it has been used, correct any errors, or request the deletion of your personal information.You may also have the ability to revoke your consent for our processing of your data.
These rights could be restricted in certain situations as dictated by applicable law.
If you wish to review, update, or remove your personal information, please contact us via contact form https://twistedasian.com/contact/.